Last Updated: August 12, 2026
Please read this Refund Policy carefully before using our browser extensions or our web utilities operated by Xetical Ltd (trading as Saasentia).
1. Digital Goods and the 10-Day Free Trial
Under UK consumer law, consumers generally have a 14-day right to cancel digital orders. However, we offer a 10-day free trial so you can fully test the oneClick Location Switcher service before being charged. Because you have the opportunity to test the service extensively without charge, we do not offer refunds on processed subscription payments once a paid tier is activated and data is provisioned.
2. Subscription Renewals and Cancellations
oneClick Location Switcher operates on a strict month-to-month billing cycle. Your premium data quota is provisioned immediately upon successful payment.
- Cancellations & Downgrades: You may cancel or downgrade your subscription at any time via the extension interface or your secure customer portal. These changes will take effect at the end of your current paid billing cycle. You will retain full access to your remaining data balance until the cycle concludes.
- Mid-Month Refunds: Because our proxy infrastructure costs are incurred immediately upon provisioning your bandwidth, we do not offer pro-rated refunds for mid-month cancellations, plan downgrades, or unused data balances.
- Data Expiry: All data balances, including Data+ Top-Ups, are tied strictly to your current billing cycle. Unused data is forfeited at the end of the billing period and does not roll over to the following month.
3. Plan Upgrades
If you choose to upgrade your subscription tier mid-month, the change takes effect immediately so your browsing is uninterrupted. You will be charged a pro-rated amount for the remainder of the current billing cycle, and your new data limit will be applied instantly.
4. Account Termination
If your account is terminated or suspended due to a violation of our Terms of Service (such as network abuse or fraudulent activity), no refund will be issued for any remaining subscription period or data balance.
5. Contact Us
If you experience technical issues that prevent you from using the service, please contact us at info@saasentia.com so our support team can assist you.
